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Our Services

Specialist support for the everyday running of your clinic.

From administration and patient support to systems, organisation and business assistance, our team helps take care of the work behind the scenes.

1

Clinic Administration

The everyday tasks that need doing, but don't need to be taking up your valuable time.

Services:

  • Inbox management for all platforms 

  • Diary administration

  • Appointment support

  • Data entry

  • Document preparation

  • File organisation

  • Spreadsheet management

  • Supplier correspondence

  • General administrative support

  • PA support

2

Patient & Clinic Support

We follow your clinic's processes, tone of voice and guidelines so your patients receive communication that feels like it has come directly from your own team.

Services:

  • Enquiry management

  • Appointment confirmations

  • Follow-ups

  • Rescheduling

  • Cancellation support

  • Patient communication

  • Review requests

  • Aftercare administration

  • Patient journey support

3

Systems & Organisation

A beautifully run clinic starts behind the scenes.

Services:

  • CRM administration

  • Booking system support

  • System transfers and set up

  • Digital filing

  • SOP creation

  • Templates

  • Workflow organisation

  • Process improvement

  • Admin systems

  • Database management

​​

 

Services Anchor

Not sure what support you need?

 

That's completely fine. Tell us what's currently taking up your time and we will help you work out where our team can make the biggest difference.

Book a Discovery Call

Prices 

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Retainers

A retainer is perfect if you need daily help with things such as answering messages and calls, responding to enquiries, diary management, emails, or general admin.

Rather than paying for someone to be available 9–5, you only pay for the actual time spent working on your tasks. Every minute is tracked using a time tracking software, so you can be confident you are only paying for the time you have actually used.

 

For example:

  • 30 minutes per working day - ideal for regular messages, calls and light admin

  • 1 hour per working day - great for more frequent enquiries and ongoing admin

  • 2+ hours per working day- suited to businesses needing more hands-on daily support.

 

The daily amount is a guide rather than a strict limit. Some days may require less time, while others may require more, depending on what's happening in your business. Your time is monitored throughout the month so we can make sure your support level continues to work for you.

 

Why Choose a Retainer?

A retainer gives you:

  • A discounted hourly rate compared with ad-hoc support

  • Guaranteed support each month

  • Consistent availability without employing a full-time member of staff

  • Flexible use of your time across the tasks you need help with

  • The ability to increase your support if your business grows or your workload increases

 

Your agreed support is secured for the month, and if you need additional hours, these can be added at the discounted retainer rate.

 

Not Sure How Much Support You Need?

Start with ad-hoc support and we can review your usage to find the most suitable retainer for you.

 

Ad-Hoc Support

Ideal for occasional help, one-off projects or tasks that vary from month to month. Simply book support as and when you need it, charged at the standard hourly rate.

Most regular clients choose a retainer for the discounted rate and guaranteed support, without the cost or commitment of a full-time employee.

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